At Jade Sail Cruise Halong, we are committed to safeguarding your personal information and ensuring transparency in how your data is handled. This Privacy Policy explains what information we collect, how it is used, and the measures we take to protect it.
1. Information We Collect
We may collect personal details such as your name, email address, phone number, nationality, passport information, and payment details when you make a reservation or contact us. This information is necessary to process bookings and comply with local regulations.
2. How We Use Your Information
Your information may be used to:
Confirm and manage reservations
Provide customer support
Meet legal and port authority requirements
Improve our services and guest experience
Send important updates related to your trip
We only collect information that is relevant and required for service delivery.
3. Data Protection
Jade Sail Cruise implements appropriate technical and organizational security measures to protect your personal data from unauthorized access, misuse, alteration, or disclosure.
4. Sharing of Information
We do not sell or rent your personal data. Information may be shared only with trusted partners such as payment processors, transportation providers, or government authorities when required for operational or legal purposes.
5. Cookies and Website Tracking
Our website may use cookies to enhance browsing performance and analyze website traffic. You can adjust your browser settings to decline cookies if preferred.
6. Data Retention
Personal information is retained only for as long as necessary to fulfill booking obligations, comply with legal requirements, and resolve disputes.
7. Your Rights
You may request access to, correction of, or deletion of your personal data where permitted by law. For such requests, please contact us using the details provided on our website.
8. Third-Party Links
Our website may contain links to external websites. Jade Sail Cruise is not responsible for the privacy practices or content of those sites.
9. Policy Updates
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the revised effective date.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact our customer support team for assistance.
